We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. We work with Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 5-year period. As with Facebook, to tweet Thames Water you only need to head over to the Thames Water Twitter page and press the envelope icon, write your message and wait for a Thames Water representative to tweet back to you. Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . Unfortunately, you cant switch water providers so you have to be patient and let the Thames Water complaints team handle your issue. This website uses cookies to improve your experience. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. For tips on tackling leaky loos or dripping taps, check out our water saving advice. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents and water supply interruptions. Here are a few signs that you might have a leak: If you're a metered customer, you may notice an unexpected increase in usage. Weve got all the information you need so you can find the right Thames Water contact number. Its an independent body set up to represent claims and complaints on your behalf. It will repeat the amount back to you. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. organisation Well continue to work with you to find a solution, then well give you our final response on the matter. If so, your leak may already be covered, so it's worth checking this first. Oxfordshire hit with low water supply after rise in temperature causes increase in leaks. Then select Extension options. All rights reserved. CEO Sarah Bentley . If you spot a leak, please let us know. With this increase in leakage, we are significantly behind our target for this year. The government banned electrical earthing using water supply pipes in 1966. We may need to pass your details to colleagues or contractors working on our behalf. Hundreds in emergency housing after water leak. Verified Reviewer. Select More tools. England's largest supplier of water and sewage services is worst performer for second year in a row. If you've got no water in the house, don't worry! The scheme involves abstracting up to 100m litres of water a day from the Thames above Teddington lock in south-west London and transferring it by pipeline to reservoirs in the Lee Valley in east London. Follow our simple instructions to speak with a human at Thames Water faster than ever before! Anyway, yesterday we received a letter from Thames Water stating that they had not heard from us re the leak and that as it was a supply pipe leak we were liable for repairs/replacement. Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. Theyre often small, underground and hard to find. Thames Water's Head of Water Networks . Journalists in 50+ countries follow the constant flow of money made and lost in oil & gas while Your wastewater might be with a different company! 65 Posts. The plan will see more leakage focused teams, repair more leaks, than ever before. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. New leaks can appear at any time. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. Attribution. Concerns over the impact of chemical pollution from the treated sewage, including harm from forever chemicals, has angered river users. If they cant reach you by telephone, theyll write to you. Advice on how to deal with frozen pipes. Leakage is lost water thats all the water not making its way to customers. Check out our guide on How to Set Up Your Water Bill to find out more. The first, an online Q&A, took place on 27 February. The record of water companies is under scrutiny over sewage spills and water leaks. Over the past few weeks, Munira has continued to press Thames Water, and the Government, on plans to tackle water shortages by pumping treated sewage into the river above Teddington Lock. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. If you need to contact the 24-Hour Leak Line, call 0800 714 614. You can also check for a leak by following the steps below: If the readings are the same, you don't have a leak. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. In the five years to 2012, the debt rose from 3.2bn to 7.8bn -, . Then select Extensions. Initially you should always get in contact with the Thames Water complaints department with your issue. London. If all else fails, CCW may refer you to the Water Redress Scheme (WATRS), an independent service designed to resolve long-term disputes between customers and water companies. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Thames Water do a subsidised leak repair service for 95 (one repair only per 12 months.) Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Thames Water will return 51m and Southern Water will return 28.3m. Munira recently challenged the Government in Parliament on holding water companies to account on the leak issue. If somethings gone wrong, we want to put it right. I hired a leak specialist through Thames Waters list of recommended plumbers, who concluded there was no leak and questioned whether the meter was to blame. 385 0 obj <> endobj I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. The system will repeat that you need to enter your account number. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Analysis of the data released has shown that central London has the largest concentration of leaks. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we cant be responsible for any costs incurred. Victoria Square House If you think you may be eligible, please visit our financial supportpage. Necessary cookies are absolutely essential for the website to function properly. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. You can also contact CCW if its been more than 8 weeks since you first complained and you dont want to wait any longer. Complaints to Thames Water more than doubled last year. Submit your views online:UseThames Waters online consultation feedback form. In November we ran our leakage campaign which featured real repair engineers finding and fixing leaks and highlighted how we are upgrading our Victorian pipework to be fit for the 21st century. Southern Water. Youll now be able to select your primary language and decide how you want the Google Translate extension to work. Next, you need to enter the pence you want to pay, then press the # key. You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. Here are a few options to help you get it sorted. A consultation on the proposal runs until 21 March. It will then transfer you to a Thames Water representative. If you're not happy with how the Thames Water complaints team have dealt with your complaint, you can of course ask them to review it. Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. Some insurance policies will cover leaks. Our policies. Include an address and phone number. Like with any water supplier, can contact Thames Water by phone, emails, live chat, or even by a good old-fashioned letter. Unless we need more information from you, you should only need to contact us once to get your complaint resolved. Attribution. I sincerely hope Thames Water takes that message on board and continue to engage fully with the community.. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. You can do this easily by completing our leak fixed form. We're really sorry about your experience with us. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. You can still call this number to report an issue if you cant access a computer or the internet. 3. Thames Water paid the Council a small commission to carry out this function, to account for the risk of non-collection of charges. An independent plumber would charge you much more than that. If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. No water at home? Munira is seeking clarity on the impact topping up rivers with effluent will have on phosphate levels and other factors, such as anti-microbials. Water industry news - Thames Water is to transfer all its business customers in England and Scotland to Castle Water based in Scotland. To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . They will damage your pipes and leave leaks then refuse to fix them. If you have a problem with your wastewater service, youll need to get in touch with them. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. Top cold-weather tips. Sometimes a single supply pipe serves more than one property. Thames Water generally instals smart water meters that send your water meter reading automatically over a wireless network. Thames Waters online consultation feedback form, Twickenham and Richmond Liberal Democrats. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . Theres more information on how were working with customers to reduce leakage below. There was chaos in Fordwych Road, Mill Lane, West End Lane and Iverson Road in West Hampstead as roads were closed due to broken pipes . Its important to get any leaks fixed as soon as you can. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. We measure leakage in megalitres, or millions of litres, per day (Ml/d). We know its not acceptable to be losing so much precious water and weve got a plan to fix it. Thats 1,196 leaks fixed on average each week. If you want to pay 24.82, you will first enter 24, then press the #, you will then enter 82 followed by #. Of course you can! Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. This will allow you to see all your Chrome extensions. %%EOF People up and down the UK pay different water rates. Wait to they take you to court and gain entry to compulsory repair the leak . Next, you need to Press 1 to confirm that you are the account holder or have account holder privileges or authorisation. Any changes made can be done at any time and will become effective at the end of the trial period, allowing you to retain full access for 4 weeks, even if you downgrade or cancel. 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