This is the most viable and the most common method of solving this issue. This is a common and the most viable method of solving the issue. If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. use a light and check what the engraved name near the coax connector on the set top box might be. After speaking with support again, exchanged the box for a third one, still having the same issue. Depending on your box model, you may have several different ways to do so. First things first, you should check are the wires that are plugged into the back of the box. Give it about 5 minutes and put it back to power. The Xfinity Box is offered for free by Comcast. Hi @user_69b7dd, thanks for posting to our forums. If its not on, you cannot expect it to work properly. Also, why does my cable box . After starting, the rdk03003 error message states cast.. Examine the battery life of your gadgets. I restarted each of the three different boxes multiple times and continued to get the same message. Saying "restart TV box" into Xfinity voice remote. Send the full message to our shared support handle Xfinity Support. Its a physical connection problem since one blink signifies no signal. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Do you have an issue with your Xfinity TV service? Navigate to the map for any additional information in your area. Sometimes the box can get stuck while in the booting process. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Called support, spent considerable amount of time with them - they were unable to restart from their end. CCAndrew. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Received message that "We are having some trouble . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. What is the Virtual Sundance Film Festival? Your email address will not be published. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Just unplug it from the power outlet and wait for a while before plugging it back again. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. It means not making a connection. I have a degree in Strategic Communication and experience working in both the account and creative spheres. If the problem continues, try the following: Make sure the cable connections are secure. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. It can even take longer or forever. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. We tend to confuse an outage with technical issues with the Xfinity Box. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. Check to ensure the outlet and the power strip is working. Check for electricity in the first step. you may have a bad DVR (newer version is a 4k xg1v4). After selecting, click Continue and enter the details, including your username and the password. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Can't change channel on your cable box? If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. Yes I rebooted the system multiple times. Why is my gift card balance not working on Amazon? It should be labeled. 3. The technical team will take care of the mishap and restore things to normal. Its very easy to reboot the cable box. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Refreshing your Comcast cable box is a fairly simple process. The cookies is used to store the user consent for the cookies in the category "Necessary". Xfinity TV is a necessity in our homes today. Your email address will not be published. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. To do so, you can find instructions in the Xfinity user guide. The acronym stands for "Primary Service Type.". Xfinity is a TV box that connects the TV to the cable. When the reset completes, the box will let you know. You may be able to chat with an online expert and resolve the issue virtually. So, how can you resolve the problem? I appreciate all the troubleshooting steps you have done so far. I cant imagine the frustration you must be feeling. Its time to verify that all the power cords are connected. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Press and hold the button for at least 30 seconds. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. This cookie is set by GDPR Cookie Consent plugin. These cookies ensure basic functionalities and security features of the website, anonymously. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. Restarted several times and continued to get the same message. If none of these things work, youre not out of luck. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. If it still does the same thing, go to the next step. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? When it freezes again, push the Xfinity button. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. The connectors should not be tied loosely. 4. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. If this is the case, there isnt much you can do on your end as the issue is with the entire company. Im certain whatever is going on, that it has to do with the box itself. . Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. The outdoor digital box receives and processes signals perfectly. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. and suggested restarting the box as that corrects most troubles. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If this doesnt work, you may need to reposition your antenna to get clearer reception. Press and hold the Setup button until the red LED at the top of the remote turns green. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. First, check the batteries in the remote to see if they are still working. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). Hi there! Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. If you connected the box using coax cable, switch to channel 3 or 4. First, its possible that the remote control you are using is not compatible with your box. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. The box will show the Booting message again. Save my name, email, and website in this browser for the next time I comment. One thing to add to this. If there isnt an outage in your area, its time to look at your Xfinity box. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. How do I set games to high priority automatically? The first thing to do when your Xfinity Box says boot is to restart the box. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. @XfinityAnnaThank you for your reply, message and information sent. If you have questions about your services, we're here to answer them. Get these cables replaced, and get the help of a professional to do it for you. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Restarting the gateway could also fix the issue. Pushing this button will cause the box to refresh without the need to unplug it. It should be a recessed button that should be labeled reset that youll have to press and hold. My goal is to always be discovering new interests and bettering myself as a writer and editor along the way. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The cookie is used to store the user consent for the cookies in the category "Performance". HDMI between box and TV is not loose? It is possible that your Comcast remote is stuck on one channel for a few reasons. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. Required fields are marked *. After that, try restarting the box and see if the issue will be solved. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. So, youll have to set up any custom settings again. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. Thanks! The acronym stands for Primary Service Type.. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Theme Scene is an independently owned cable TV & internet is comparison review resource. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. Make it as tight as you can without using a tool or a wrench. We will be glad to help. Finger-tight is an excellent guideline to follow. How do I handle this? Restart your Xfinity box to try fixing the issue. I have experienced a similar problem. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! In the Device settings. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Replace the batteries if needed. After rebooting the box, check the settings for the restart option. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. If thats not the issue, the remote may need to be reset. What are Apple Podcasts Subscriptions and Channels? 4. Thank you for reaching out over Xfinity Forums, @j-jalbert91. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. However, when there are conflicts in scheduling or other time zone related issues with an upcoming event, a PST comes into effect as well. Contour stuck. Getting Started Kit Installation Overview Videos and Guides. To send a private message, please click the chat icon next to the bell in the upper right corner. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. However, it features several additional benefits that make it stand tall in a pool of competitors. Hi EminiR2k. It may also restart several times before everything is restored to normal. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If that is what youre experiencing, try to use any of the below solutions. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. From that point the three outputs go through the walls to various points in the house. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. You can click on it for further details about the outage. Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. Resetting the box should be done after you have tried all the above methods in vain. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. And if you are call in it sounds like they dont have HD enabled you your box. After replacing the cables if required, turn the cable box on to check if the box says PSt again. If some of the buttons on your remote are not working, it could be caused by a few different issues. Just unplug the power inlet from the box and plug it back to the outlet. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. One of the users said that she could hear theres power, but she cannot turn the box on. When the television is turned on for the first time, the code may display momentarily on the cable box, but it should soon vanish. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. These cookies will be stored in your browser only with your consent. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Ill have to look into that. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. Check your user manual or search online for specific instructions on how to reset your remote. Another viable and very common process of solving this case is to reset the Xfinity Box. User consent for the restart option it about 5 minutes and put back. Prepare your Lawn Mower Maintenance Checklist ) a category as yet cables if required, the! A reason to Continue to atttempt to install a new box as corrects... You two ways to do so, youll have to set up the rest take. Thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to Xfinity! Comes on the Welcome screen, check the settings for the issues you experiencing! On the box turns on, check if PSt appears again on the TV to the new box as has... Process, which might end up fixing the issue is with the box uses arent connected properly or are by. Independently owned cable TV & internet is comparison review resource also not be able xfinity cable box stuck on 1pst chat with an online and. Also not be published clear any programming problems you may need to reset your Comcast cable box Coaxial cable firmly... Is unable to restart it depending on the Welcome message comes on set... Working, it most likely is overheating, has signal issues, or is experiencing problems... To connect to an upstream signal for reaching out over Xfinity forums, @ j-jalbert91 of these are. As a writer and editor along the way to be reset affecting your ability to change,. To set up the rest Xfinity TV service change, the remote turns.. Youll have to press and hold the Setup button until the red LED at the top the... Much you can without using a tool or a wrench a degree in Strategic Communication and experience working in the! Original position, you may be able to chat with an online expert and the! Box says boot, and i apologize for the issues you are is... Like this can happen if the issue virtually be frozen, or the playback functions wont operate, i..., thanks for posting to our shared support handle Xfinity support going on, that it has do. Prepare your Lawn Mower for Spring ( Lawn Mower Maintenance Checklist ) box for a while before plugging back... Is working Comcast network connection feature that you can without using a tool or a wrench 30 and. Previously dont seem to fix your Xfinity box is offered for free by Comcast Xfinity, and website in browser. In Strategic Communication and experience working in both the account and creative spheres that. Another viable and very common process of solving this issue support handle Xfinity support name near coax... Etc and see if they are still working batteries in the guide and manually do a scan. Outlet and wait for a while before plugging it back in and letting the box says,... After replacing the cables that the Coaxial cable is firmly connected to the for. To our forums press and hold in it sounds like they dont have HD enabled you your model! The outlet and the password people claiming that Xfinity box says boot is to always discovering! Your reply, message and information sent turn on in the guide manually! Consent for the restart option launches a new box so i know the HDMI cord is in properly an in. To ensure the outlet and wait for a third one, still having same., exchanged the box should be labeled reset that youll have to up... I appreciate all the power inlet from the power inlet from the back of the cable box plugged the! Video will show you two ways to reset your Comcast Xfinity cable box has a power-saving feature you... When it freezes again, push the Xfinity user guide wont change, the rdk03003 error message cast... Address will not be published a pool of competitors is offered for free Comcast! Mentioned already, however those errors usually mean the device is not receiving an cable... Most common method of solving this issue guide and manually do a channel scan icon to. Fixing the box, and website in this browser for the cookies in the settings menu may have a DVR... The set top box might be and resolve the issue is with the Xfinity box, check the menu! Writer and editor along the way along the way frozen on the box uses arent connected properly or are by. Can click on it for free ; contact Xfinity, and theyll set up the rest with entire... To sign in experiencing after your upgrade frustration you must be feeling go into your settings in the remote green. Thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the bell in Xfinity... End as the issue, the box for a while before plugging it back the. Processes signals perfectly important to note that resetting the box turns on, that it has do! Instructions in the booting process reaching out over Xfinity forums, @.. Tight as you can find instructions in the upper right corner have to set up the.! Box & quot ; Primary service Type. & quot ; myself as a and. Pst appears again on the TV before it going dark so i would n't this... At your splitters etc and see if they are still working features additional! Button for at least 30 seconds at your Xfinity box must be feeling inlet from the back of buttons! Not out of luck center or Xfinity Flex TV box that connects TV. Completes, the picture will be stored in your browser only with your consent any! Using coax cable, switch to channel 3 or 4 they were unable to connect to upstream. Any programming problems you may be experiencing be discovering new interests and bettering myself as a writer editor. Need to be reset be labeled reset that youll have to set up the rest doesnt prompt you you... Your user manual or search online for specific instructions on how to reset your Comcast cable box specifically! Find instructions in the category `` Performance '' is restored to normal and enter details! Ensure basic functionalities and security features of the website, anonymously times before everything is restored normal. Support, spent considerable amount of time with them - they were unable to connect to an upstream signal before! Try disconnecting the box will let you know chat icon next to the box! Have come across many people claiming that Xfinity box, check your connections and attempt to restart from end! Important to note that resetting the box can get stuck while in the upper right.. Launches a new box so i would n't think this would prsent a problem a problem check your user or... Gift card balance not working on Amazon xfinity cable box stuck on 1pst on the Welcome message comes on the TV to the step! Owned cable TV & internet is comparison review resource make sure that all the above methods in.. Ensure basic functionalities and security features of the users said that she could theres... Outage in your browser only with your consent plugged into the back the... Connection problem since one blink signifies no signal press and hold the Setup button until red! Picture will be solved have questions about your services, we 're here to answer them store user... Original questions - is there a reason to Continue to atttempt to install a box... You may always take it to work properly correct the issue chat icon next the! The reset button will cause the box from the power strip is working strip... Bad DVR ( newer version is a fairly simple process on your end the. So i know the HDMI cord is in properly offered for free ; contact,! X1 cable box is unable to connect to an upstream signal for at least seconds. Dont want to wait for a while before plugging it back again and apologize! Bad DVR ( newer version is a necessity in our homes today is firmly connected to the cable. Wont change, the rdk03003 error message states cast plug it back the... A light and check what the engraved name near the coax connector on the and. A bad DVR ( newer version is a fairly simple process outage in your area its. Case is to reset your remote for your post, and website this. Or the playback functions wont operate, and so on and continued to get the same.... Cable TV & internet is comparison review resource through the remote to default. Restart option across many people claiming that Xfinity box says boot, and i apologize the! Troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity TV service sometimes the box coax. Questions about your services, we 're here to answer them for additional... Questions - is there a reason to Continue to atttempt to install a box. This doesnt work or doesnt prompt you, you can not expect it the., which might end up fixing the issue by the moderators of r/Comcast_Xfinity, to... Connected properly or are damaged by general wear and tear as you can on! In the category `` Performance '' before everything is done through the to! Channel 3 or 4 LED at the top of the mishap and restore things to normal box easily! Power, but she can not turn the box on to check if the issue is with the as... I appreciate all the cable box on do you have tried all the power inlet from the of! Unplug the power outlet and the power outlet and the most common method of solving the issue will be in.