If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Over 600 tests. However, for our South Ruislip site results are same day before midnight. Never received my day 2 covid test. Verified reviews. I had a very bad experience with Atruchecks. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. They were quick to respond and resent my confirmation email. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Information on how to return your PCR swab sample will be in the box. A business's TrustScore will show as 0 until they receive their first review. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! 2023 Trustpilot A/S. I called and email them so many times but nobody answers. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. | Read 41-60 Reviews out of 1,544 As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Scrambled to book a test at Edinburgh Airport. AVOID THIS SCAM COMPANY! For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Email us with the subject header as RESULTS UPDATE2. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Dont use this company. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. 2023 Trustpilot, Inc. All rights reserved. Atruchecks did not respond to a request for a comment. Find out how we combat fake reviews. You must purchase one test at a time but please change the name of the person being tested each time. Follow three easy steps which help you take control of your health. Your experience matters. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Firm offers 92 two-swab . Covid19 testing, Coronavirus testing. | Read 1,201-1,220 Reviews out of 1,531 Join the 1,619 people who've already contributed. | Read 641-660 Reviews out of 1,541 Scam scam scam. It appears they forgot to send a follow up instructions. I spent a total of 106 on the kits. I would have given them a zero star if possible. That was back in May. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I contacted them by email and they helped me to rearrange my delivery. The website states you should have your results within 24 hours. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I sent a second email to no avail. I registered a case within the NHS already and plan to register a case within police. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Very grateful to them. I paid 121.99 including postage. Companies can ask for reviews via automatic invitations. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Guaranteed Results next day. Join the 1,619 people who've already contributed. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Theses guys must be pocketing hundreds of thousands from this scam. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) I have been in the UK for 3 days and have been trying to contact them since my arrival. Booked a pre departure test for my children as this company featured on the Gov.uk site. I did not get it at all. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I bought a kit from Atruchecks back June 2021. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Verification can help ensure real people write reviews about real companies. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Some big kickbacks for sure. UK govt called me on day 1 ( ? You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We didnt have to wait and everything was clean and well-organized. No reply on the emails and call has not been answered after several days it just disconnects. Ordered covid tests. This is an important test to help track changes over time to ensure peak health and fitness. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. We did not receive ANY response. Didn't receive one set of day 2 and 8 tests due to delivery issues. THIEVES!! Anyone can write a Trustpilot review. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. DHSC points customers who are let down to trading standards. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Never received any other emails despite emailing them every 24 hrs. Your experience matters. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. !The telephone number is also an automated response that tells you to email them!!!!!! Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Boots don't answer the phone. We would advise you to do your day 2 test as soon as it is with you. This is an important test to help track changes over time to ensure peak health and fitness. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I did not receive my passenger locater number after buying my test and emailed them. they charged 39 and a further 16 for DHL delivery Con 1. When I asked for a refund they have never responded to me. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Absolute SCAMMERS! The links on its website to its Facebook site are broken, or nonexistent.. They sent a lateral flow kit which is 1/3 the price. Join the 1,619 people who've already contributed. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. | Read 41-60 Reviews out of 1,531 Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. are much reduced. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Avoid at all cost. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Had a positive test but did an NHS test, negative! If your result is borderline, it is recommended the test is repeated in 7 14 days. In short, would NOT recommend the company. No information on DHL's website despite Atruchecks saying it's been shipped. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. They are horrendous and should be forced to pay all refunds. Its been almost 2 weeks and no results. We have availability 7 days a week between 09:00 am to 16:00 hours. Ive emailed them 4 times for a refund and they never replied. 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